Privacy Policy
Last updated: June 29, 2026
Jacquerie (“Jacquerie”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, products, services, features, and tools (collectively, the “Services”). Our Services are powered by Shopify, which enables us to provide you with a secure and reliable shopping experience.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information.
Depending on how you interact with our Services, we may collect:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
Payment Information
Payment information required to complete purchases, including payment method, payment confirmation, billing information, and transaction details. Payment information is securely processed through Shopify Payments and our payment providers. Jacquerie does not store your complete payment card information.
Account Information
If you create an account, we collect information such as:
- Username
- Password
- Preferences
- Saved addresses
- Account settings
Order Information
We collect information relating to:
- Products viewed
- Items added to cart
- Wishlist items
- Purchases
- Returns
- Exchanges
- Order history
Communications
Information you voluntarily provide when contacting us by email, customer support forms, social media, or other communication channels.
Device Information
Information automatically collected about your device, including:
- IP address
- Browser type
- Operating system
- Device identifiers
- Network connection
- Cookies and similar technologies
Website Usage
Information about how you interact with our website, including:
- Pages viewed
- Time spent on pages
- Clicks
- Navigation behaviour
- Referral sources
- Shopping behaviour
How We Collect Personal Information
We collect personal information:
- Directly from you when you create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us.
- Automatically through cookies, pixels, analytics tools, and similar technologies when you browse our website.
- From trusted service providers that help us process payments, fulfill orders, deliver products, provide marketing services, or improve our website.
- From third-party partners where permitted by law.
How We Use Your Personal Information
We use your personal information for the following purposes.
Providing Our Services
To:
- Process payments
- Fulfill orders
- Arrange shipping
- Process refunds and exchanges
- Manage customer accounts
- Remember your preferences
- Display verified customer reviews
- Improve website performance
- Recommend relevant products
- Personalize your shopping experience
Marketing and Advertising
With your consent where required, we may use your information to:
- Send newsletters
- Notify you of product launches
- Share promotions and campaigns
- Recover abandoned carts
- Personalize recommendations
- Display advertising across online platforms
We may use cookies, Meta Pixel, Google Analytics, Shopify technologies, Klaviyo, and similar services to understand visitor behaviour, measure marketing effectiveness, improve our Services, and deliver relevant advertising.
Security and Fraud Prevention
We use personal information to:
- Detect fraudulent activity
- Prevent abuse
- Verify transactions
- Protect customer accounts
- Secure our website
Customer Support
To:
- Respond to inquiries
- Resolve issues
- Process requests
- Communicate regarding your orders
Legal Compliance
We may process your information to:
- Comply with legal obligations
- Respond to lawful requests
- Enforce our Terms of Service
- Protect our rights
- Prevent illegal activities
How We Share Your Personal Information
We only share personal information where necessary to operate our business.
We may share information with:
- Shopify (our ecommerce platform)
- Gelato (order fulfillment and shipping)
- Klaviyo (email marketing and customer communications)
- Judge.me (verified customer reviews)
- Payment processors
- Shipping partners
- Analytics providers
- Marketing partners
- Cloud hosting providers
- Technology vendors that help us operate our Services
Each provider only receives the information necessary to perform their services and is expected to process your information in accordance with applicable privacy laws and their own privacy policies.
We may also disclose personal information:
- when required by law;
- in response to lawful government or regulatory requests;
- to protect our legal rights;
- to investigate fraud or unlawful activity;
- in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction.
Relationship with Shopify
Our online store is hosted by Shopify. Shopify collects and processes certain personal information to provide and improve the Services, process transactions, secure payments, prevent fraud, and maintain the operation of our store.
Information you submit through our website may be transmitted to Shopify and its service providers, some of which may be located outside your country of residence.
We also use Shopify features that help us understand customer behaviour, improve store performance, and enhance your shopping experience. Depending on the features enabled, Shopify may process information collected from your interactions with our store alongside information collected from other Shopify merchants.
For more information about how Shopify processes your personal information, please visit:
https://privacy.shopify.com
You may also exercise certain privacy rights relating to information processed by Shopify through Shopify’s Privacy Portal, where available.
Cookies and Similar Technologies
Like most ecommerce websites, we use cookies, pixels, web beacons, and similar technologies to operate, secure, and improve our Services.
These technologies help us:
- Remember your preferences
- Keep items in your shopping cart
- Process purchases
- Understand how visitors use our website
- Measure website performance
- Personalize your shopping experience
- Improve our products and Services
- Deliver relevant advertising
We may use technologies provided by Shopify, Klaviyo, Google Analytics, Meta (Facebook), and other trusted service providers.
Most browsers allow you to manage or disable cookies. Please note that disabling certain cookies may affect the functionality of our website.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Any information you provide directly to third parties is governed by their own privacy policies.
Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us immediately so that we can delete the information.
As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under the age of 16, where such terms are defined under applicable privacy laws.
Security of Your Information
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no website, network, or electronic transmission can ever be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
We recommend that you avoid sending sensitive information through unsecured communication channels.
Retention of Personal Information
We retain personal information only for as long as necessary to:
- Provide our Services
- Maintain customer accounts
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
- Prevent fraud
When personal information is no longer required, we securely delete or anonymize it in accordance with applicable legal requirements.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may request access to the personal information we hold about you.
Right to Correction
You may request that inaccurate or incomplete personal information be corrected.
Right to Deletion
You may request that we delete your personal information, subject to applicable legal exceptions.
Right to Data Portability
Where applicable, you may request a copy of your personal information in a portable format or ask that it be transferred to another organization.
Marketing Preferences
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.
Please note that even if you opt out of marketing communications, we may still send important transactional communications relating to your orders, account, or legal obligations.
Exercising Your Rights
To exercise any of your privacy rights, please contact us using the contact details provided at the end of this Privacy Policy.
Before fulfilling certain requests, we may need to verify your identity to protect your information.
Where permitted by law, you may also authorize another person to make a request on your behalf. We may require proof of authorization before processing such requests.
We will respond to requests within the timeframes required by applicable privacy laws.
Complaints
If you have concerns about how we collect, use, or process your personal information, we encourage you to contact us first so we can work to resolve your concerns promptly.
Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority if you believe your rights have been violated.
International Transfers
Your personal information may be transferred to, stored, or processed in countries other than the country in which you reside.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we will ensure that appropriate safeguards are in place before transferring your personal information internationally. These safeguards may include the use of Standard Contractual Clauses approved by the European Commission, equivalent contractual protections, or other legally recognized transfer mechanisms.
By using our Services, you acknowledge that your personal information may be processed in countries outside your place of residence where necessary to provide our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, technologies, or the Services we provide.
When we make material changes, we will update the “Last Updated” date at the top of this Privacy Policy and provide additional notice where required by applicable law.
Your continued use of our Services following the publication of an updated Privacy Policy constitutes your acceptance of those changes, to the extent permitted by applicable law.
Contact Us
If you have any questions about this Privacy Policy, how we process your personal information, or if you would like to exercise any of your privacy rights, please contact us.
Jacquerie
77 Homewood Avenue
Toronto, Ontario M4Y 2K1
Canada
Email: admin@jacquerie.store
We will respond to privacy-related requests as promptly as reasonably possible and in accordance with applicable privacy laws.